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    • Sustainability at Dilmah

    Participant Member

    OUR PURPOSE

    fulfilling a philosophy of kindness to people and nature

    Planted 1 Mn cashew trees, annually contributing over LKR 2 Mn to the eastern economy

    Supporting 3500+ differently abled children through the Rainbow Centre

    Uprooted tea plants in degraded tea plantation to initiate a 3 km-long nature corridor

    Empowering 2000 women through the Women's Development Programme

    First open-air butterfly graden in Sri Lanka, home to 50 species of butterflies

    Educating & empowering 3900+ youth through the Empower Culinary School and vocational training

    Safeguarding 50 Kms of Sri Lankan coastline through the Beach Caretaker Programme

    Scholarships for 500+ individuals through the MJF Scholarship Programme

    First urban arboretum established with more than 500 plant species

    Donated equipment worth LKR 64 MN, strengthening the healthcare sector during COVID

    Provision for 517 plantation, non-worker and staff families affected by COVID-19

    Supported the Department of Wildlife to gazette Kayernkerni coral reef as a marine sanctuary

    Empowering over 2000 small entrepreneurs for better livelihoods

    Established Sri Lanka’s first dedicated research station for climate change (led by a corporate)

    Providing care and welfare for over 2,000 children of Dilmah tea garden workers daily through Child Development Centres.

    Initiated Bee a Keeper project to protect, research and educate about precious wild bees.

    OUR SUSTAINABILITY CULTURE, SINCE 2000

    Over the last 21 years we have reached significant milestones in our packaging and business sustainability journey, trailblazing packaging innovations within our industry
    Began the process of eliminating the plastic in our tea packs by introducing a tear strip design
    Packaging Breakthrough: Pyramid tea bags changed to PLA - a plant-based material.
    Packaging that contains 10 tea envelopes (10E) was changed to include a window to reduce material usage
    Continuous material reduction measures in tea tags, bags and packs.
    Environmental impact of end-product included in the selection criteria when investing in new machinery.
    Eliminated the plastic overwrap in 80% of tea packs using tear strip design
    All inner cartons were delivered by suppliers, wrapped in kraft paper, which has now been discarded. And 75% of inner cartons have switched to reusable corrugated inner cartons and a system is in place to return them to suppliers.
    Eliminated 421,052 Kgs of plastic from packaging Production lines were converted to use 100% PLA based filter paper in 2020
    While celebrating the achievements in packaging sustainability during the past two decades, this year we have

    DILMAH TEA PACKAGING SUSTAINABILITY

    Product Range Format Tea Bag Overwrap
    DILMAH
    PREMIUM TEA

    PaperEnvelopes

    FoilEnvelopes

    String & Tag

    Tagless

    98% Compostable

    98% Compostable

    Reaching from 98%to 100% Compostable

    Reaching from 98% to100% Compostable

    Recyclable

    Recyclable
    GOURMET TEA

    (English Breakfast & Earl Grey)

    HERBAL INFUSIONS

    Envelopes

    String & Tag

    98% Compostable

    98% Compostable

    Recyclable

    Exotic /Fun Tea

    CEYLON GREEN TEA

    Envelopes

    String & Tag

    99% to 100%
    compostable

    EXCEPTIONAL TEA
    t-SERIES
    VIVID TEA SELECTION
    SILVER JUBILEE

    Envelopes

    String & Tag

    100% compostable

    100% compostable

    100% compostable

    100% compostable

    Recyclable

    Recyclable

    Recyclable

    CARBON NEUTRAL DILMAH

    Carbon Neutral in 2018 - Carbon Negative by 2030

    CARBON NEGATIVE BY 2030

    Investing in continuous improvements to be carbon negative by 2030

    Reliance on Renewable Energy

    Cumulative capacity

    Capacity of Solar panels to be installed

    KINDNESS TO PEOPLE AND NATURE

    Our efforts towards benefiting people and the planet have contributed to Dilmah becoming a 100% carbon neutral product since 2018

    ALL OUR INITIATIVES COLLECTIVELY CONTRIBUTE TOWARDS
    ACHIEVING 12 SUSTAINABLE DEVELOPMENT GOALS (SDGs)

    STATE OF THE ART RISK MANAGEMENT SYSTEMS

    Our commitment to Taste, Goodness and Purpose extends to our people and their families

    THE ASSURANCE OF QUALITY

    a commitment to achieving the highest standards for manufacturing, materials and process excellence
    THE COMPANY IS CERTIFIED IN COMPLIANCE WITH

    ISO 9001:2015
    Quality Management System

    ISO 14001:2015
    Environmental Management System

    FSSC 22000
    Food Safety Management System

    BRC Global Standard Food Safety

    Rainforent Alliance Chain of Custody

    Organic product cetifications - EU

    Organic product certifications USDA NOP

    Organic product certifications - JAS

    While complying with other global standards and certifications we abide by the guidelines laid out by SMETA under the pillar of labour; and have the following in place:

    • Human rights policy addressing supply chain, community and stakeholder engagement, valuing diversity, freedom of association and collective bargaining, safety and health at theworkplace, workplace security, child labour, work hours, wages and benefit and guidance and reporting for employees
    • Anti-bribery and corruption policy
    • Employee contract/agreements complying with local laws
    • Compensation and benefits policy
    • Communicating policies and procedures of the facility to all employees
    • Training sessions including induction and refresher courses
    • Internal audits to monitor level of compliance with social compliance standards
    • A compliance officer has been appointed
    • Free personal protective equipment for workers
    • Formal grievance handling procedures in place

    Along with other global standards and certifications

    2021 HIGHLIGHTS...

    We are designing products that are more sustainable, reduce waste and eliminate plastic

    CAFÉ RANGE

    In 2021, we launched a café range which is fully biodegradable. (Paper envelopes and biodegradable teabags)
    The café line can be experienced in 8 variants:

    NUMBER OF IMPROVEMENT PROJECTS BEING STUDIED IN FY 2020/2021

    Replaced tin caddies in our Dilmah Inspirations range with paper-based canisters in 3 stock keeping units (SKUs). Launched in Australia this range is available for loose leaf tea

    IMPROVING ENVIRONMENTALLY SUSTAINABLE PACKAGING

    In our efforts to introduce environmentally sustainable packaging, continuous research is carried out on biodegradability and compostability of packaging in both home and industrial composting environments which aid us in sourcing suitable materials

    Home Composting

    Industrial Composting

    On our Sustainable journey in material source reduction, Dilmah had conducted an in-depth evaluation in DPI values and successfully reduced ink consumed for corrugated outer in-house printing by 45% to 50% per annum.

    IMPLEMENTED AN IONISATION SYSTEM FOR IMPROVED HEALTH AND SAFETY DURING COVID

    Bipolar Ionisation system
    Our installed Bipolar Ionization units produce Bio–Climate Negative Ions (The Air Vitamin) to proactively destroy any unhealthy microorganism by damaging the cells of the viruses and reacting with protein of the virus, and then deactivate the virus

    Plasma Air’s ionisers use proactive air purification technologies to safely deactivate airborne viruses.

    Bipolar ionisation creates millions of negative ions, a proven method of virus destruction.

    Recent tests by the Spanish government show that Plasma Air products have been proven to reduce Covid-19 surrogate by 99% airborne and 80% on surfaces.

    ENHANCING CUSTOMER COMMUNICATIONS

    on material identification and disposability

    VOTED SUSTAINABILITY CHAMPIONS

    By independent, expert committees including the International Chamber of Commerce, and Trusted Brands in New Zealand, Australia & Asia

    • Best Corporate Citizen Sustainability Awards 2020 Winner - Category B
    • Category Awards Environment Beyond the BusinessWinner
    • Emerged as one of the Top 10 Corporate Citizens under both categories A & B
    • Category Awards Customer Relations

    Top 10 - Most Admired Companies of Sri Lanka

    announced by The International Chamber of Commerce of Sri Lanka (ICCSL), the Chartered Institute of Management Accountants (CIMA) and the Daily FT.

    Voted Trusted Brand (Tea category) - Reader’s Digest survey

    • New Zealanders have voted Dilmah their Most Trusted Tea Brand 7 years in a row, in the Reader’s Digest survey

    • In Australia

      Voted “Product of the Year 2020” for Dilmah brand Natural Infusions

      In Australia

      Voted “Product of the Year 2021” for Dilmah brand Inspirations tea selection

    More than anything, at Dilmah, we believe in being kind. Kindness is at the heart of everything we do. We spread kindness by doing everything with care and respect. This means respecting nature - growing only the finest ingredients and protecting the environment. Respecting our workers - providing them with good working conditions and fair wages for their efforts. Respecting our customers - we do not mix our teas. We uphold the highest standards and do not compromise quality to enhance profit. We make the best tea in the world and use our earnings to support those that need that little bit of kindness the most.

    Merrill J. Fernando, Founder of Dilmah

    to learn more about Dilmah Tea, our philosophy and purpose, please visit us at www.dilmahtea.com.

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